Following Sony’s decision to reimburse money to anyone who purchased Cyberpunk 2077 digital copy through its PlayStation Store, Microsoft is also entering the fray by offering full refunds to Xbox owners who have bought the CD Projekt RED’s game for Xbox One, Xbox One X, Xbox Series X, and Xbox Series S consoles.
A few days ago, Sony surprised everyone with an unprecedented move promising Cyberpunk 2077 full money refund to players on the PlayStation platform. Naturally, this action was bound to shift focus toward the other major company in the sphere with all eyes expectantly fixated on Microsoft’s decision regarding what course of action it would ultimately take in order to handle a rapidly escalating situation leading to mounting displeasure among customers who ordered Cyberpunk 2077 for Xbox.
And it looks like the cloud of uncertainty is finally lifted. Despite some initial reports alluding to the Windows maker initially declining some requests, lending credence to claims of denial from CD Projekt RED’s representatives about no discussions with the Redmond company about refunds, it seems Microsoft has given green light to issue refunds anyways.
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The announcement regarding anyone who has completed Cyberpunk 2077 purchase transaction via the Microsoft Store is eligible for a full, unconditional refund was made through a series of tweets posted from the official Xbox Support account. This would probably also apply to PC refunds on Cyberpunk 2077 digital copy meaning Windows users can proceed to reclaim their amount, despite that version maintaining a much better performance level than on Xbox consoles.
Cyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice. https://t.co/04TcniwVzy
— Xbox Support (@XboxSupport) December 18, 2020
While we know the developers at CD PROJEKT RED have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles.
— Xbox Support (@XboxSupport) December 18, 2020
To date, we have granted refunds to the vast majority of customers who have requested one. To request an Xbox refund for Cyberpunk 2077, please follow the steps listed on our Xbox refund page here: https://t.co/04TcniwVzy
— Xbox Support (@XboxSupport) December 18, 2020
However, one aspect of this entire fiasco where Microsoft’s approach does not align with Sony’s action relates to its decision to keep the Cyberpunk 2077 on their digital store.
Cyberpunk 2077 is out now on PC, Xbox One, and PS4 (non-digital version only for now), and available to play on Xbox Series X|S and PS5 via backward compatibility.
Share with us in the comments below whether you’re looking to ask for a refund or intend to stick with it and wait for the patch fix to arrive.