How to fix Black Screen when playing Media Player Videos on Xbox One

Here is how you can easily fix problems with playing network videos on Xbox One. If a black screen shows up when playing videos via the Media Player app, it’s likely that the problem is with the UPnP settings. Xbox One has a feature that enables playing videos saved on another device or Network Attached Storage (NAS) through the Universal Plug and Play (UPnP). In this tutorial, you will learn how to resolve network videos not playing on the Xbox One gaming console.

Media Player app for Xbox One allows users to play videos from another computer or storage device linked to the console over a shared network connection. Most of the time, this feature works without issues, sometimes, though, problems could arise when playing videos during chatting or multiplayer gaming.

fix media player video playback on xbox one

If you’re getting a black screen after setting up new network storage through your router or have linked a new NAS device to your network, but it has resulted in videos not playing on Xbox One, there are two different ways to resolve this issue.

In the following tutorial, see how to fix UPnP settings to play videos on your Xbox One over the same network.

UPnP Settings on Xbox One

There are two ways to fix UPnP settings to resume playing videos on your Xbox One console. First, make sure that your network connection is working. Second, run network settings troubleshooter.

Network Troubleshooter

To fix video playback on your Xbox One, run the network troubleshooter by following these steps: Go to settings, click on network > network settings, under the “troubleshooting”, click the Test NAT Type option.

fix nat settings xbox

Once you performed all the above steps, let the troubleshooter run its diagnostic to find issues and fix them. When the process is complete, you should be able to playback videos saved in the network using the Media Player application.

Setup Method

If you’re still having a problem accessing your network storage in the Media Player app, and you see a message saying “UPnP not successful” in the network settings section, it may be because the device is not set up as it should.

Note: The steps below will walk you through the process to resolve the issue with UPnP settings, but you will also need to contact your router manufacturer support website to find the specific steps to manage it.

  • Open your web browser and go to your router settings.
  • Make sure to disable the UPnP feature.
  • Save the changes.
  • Restart your router as well as the Xbox One console.
  • Now re-enable the UPnP on your router.
  • Save the new setting.
  • Restart your Xbox One and router.

If your router has a zero-config setting, make sure to enable it, too. Once you complete the process, the UPnP settings should be back working again and you can play videos using the Media Player application.

I hope this fixed your problem with running videos via Media Player on Xbox One. If not, be sure to drop your queries in the comments section and I will get back to you as soon as possible.

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