Cyberpunk 2077 was slated to be one of the biggest game launches in recent memory. Instead, it has turned into one of the most controversial releases of 2020. Issues engulfing the game performance on consoles have mired the Cyberpunk 2077 launch. The scale of the problem is such that both Sony and Microsoft have gone back on their stated policies by resorting to an unusual move with the decision to issue full refunds to anyone who purchased Cyberpunk 2077 through the Microsoft Store or PlayStation Store. Sony has even taken down the game from its digital store until further notice. However, money refunds apply only to digital copies of the game purchased through respective official stores on the Xbox and PlayStation platforms. This leaves a sizeable proportion of players out of the loop who have purchased a physical copy or used a digital code from a retailer to activate the game.
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That being said, CD Projekt Red itself is stepping up to the table to help the affected individuals recoup their losses. The only condition to recover the purchase amount spent on the physical copy of the game or on getting its activation code is to have a valid receipt. However, this is a limited time offer only. See more details below.
— Cyberpunk 2077 (@CyberpunkGame) December 18, 2020
We’ve just started reaching out to people who sent us a message with a confirmation of receipt. We send these emails out in waves, so don’t worry if you don’t receive an answer immediately.
At the same time, we’d like you to know that our intention is for every owner of a physical copy, or a digital copy bought at retail, who has valid proof of purchase (and sends us an email at firstname.lastname@example.org with the time window) to receive a refund. We will do this out of our own pocket if necessary. If you are unable to obtain a refund for the game from the store where you bought it, please contact us via email until December 21. As this is a one-time initiative, we will provide everyone with the next steps only after the refund request submission window closes.
For digital version, please follow the refund process for each respective platform.
The refund decision can be construed as CDPR essentially rolling back the Cyberpunk 2077 launch from a week earlier. This is truly a rare occurrence in the gaming industry.
Cyberpunk 2077 physical copy is available on PC, Xbox One, and PS4. Players wanting to get a taste of the game on Xbox Series X|S and PS5 can play it via backward compatibility.
So what are your thoughts on the CD Projekt Red proceeding ahead to cover physical copies at the cost of potential reputational damage? You can share your views in the comments below.